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OMG, I've been thinking the exact same thing about this Acme since they removed the self checkouts. They say they want the employees to "interact" with the customers.

NO THANKS! The customer service ladies, whom you have to see after the items don't ring up correctly, are ignorant and unfriendly. They stock items on the end caps during sales that are not the sale items, and they don't see anything wrong with it.

A bagger actually put my bread in the bottom of my cart and piled $122 worth of groceries on top of it. Bring back the self checkouts so we can check the prices as we ring and so we can pack our bags more proficiently, not to mention so that we don't have to deal with the workers who couldn't care any less about interacting with us!

Reason of review: Poor customer service.

ACME Markets Cons: That they removed the self checkouts.

Location: Marcus Hook, Pennsylvania

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Guest

Had the same experience here in Easton, MD today with the courtesy counter that doubles with check-outs. The check-out staff is slow and normally rude.

The phone rings and they are handling calls while you wait to be checked out. I asked the Asst. Mgt. "Gary" as to who's idea was it to remove the self-check-out and he responded in the corporate lingo "they want the employees to "interact" with the customers".

So I responded that all of the other supermarkets in the area have self-check-outs and that Acme was going backwards. I told him that they would lose business because of this and he replied no they wonโ€™t and then turned his back and walked away. Well I guess thatโ€™s the new Acme โ€œcustomer interactionโ€ policy? What a bunch of bunk.

All its done is to have a bunch of customers being frustrated in line waiting for one of the courtesy counter clerks to ring out your order that took half the time when it was done by myself. So much for customer service.

Canโ€™t wait till the new Harris Teeter opens up in town.

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