Lochlann Xdd

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Verified Reviewer
| map-marker Atlanta, Georgia

The product i order don’t work

i I received the product yesterday and I chargedit and it didnt work i keep reading about it and still couldnt get it to work. The product wont come on r work as described. Can get no response from the manufacturer.

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Jason Z Rub

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

I had placed an order for delvery and it was nerver delivered now i am 7 days with no food or money and an over drawn account.

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ACME Markets - I had placed an order for delvery and it was nerver delivered now i am 7...
ACME Markets - I had placed an order for delvery and it was nerver delivered... - Image 2
Contains 1 confidential file for company representatives
Original review updated Jun 17, 2024

On 6/6/24, I placed an order for delivery and I received an email stating it had been processed and would be delivered between 1 pm and 2 pm. By 7 pm, there was no word or notification of any issues, so I went online to inquire about the order via the chat feature.

The customer service representative told me that my order would be delivered between 1 pm and 2 pm on 6/6/24. I then had to point out that it was now 7 pm on 6/6/2024. They were unable to provide any information as to the delay, so I canceled the order. I was informed that it would take 3 to 5 days for the refund to be processed, which is outrageous.

If they can take the money out instantly, they can surely put it back. After reaching out multiple times, I was told it should be refunded by 6/17/2024. On 6/13/2024, I reached out again and that is when I spoke to a supervisor. I was then offered a $20 credit to the account.

Now, if they can put a $20 credit on the account, why couldn't they credit the $90 order, so I could order food? With that $20 credit, after the delivery fee and a tip, I would only have $5 left to spend on food. I don't know what reality they live in where that would be sufficient, but I certainly don't live there. Thus, in my case, you can pay for a service that you don't receive (which is a violation according to the FTC website) and as a penalty for canceling an order you never received, you have your funds held, are deprived of food, and incur bank fees.

Even after you do get your funds of $90 back, that leaves you with $20.

Oh, wait, then the overdraft fees will accumulate. Shopping at Acme can cause severe mental, financial, and health issues.

Update It is now the 6/17/2024 Still no funds returned and mt over draft fees have now reached 150 and with late fees from the billers of 65

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Loss:
$70
Pros:
  • Sells food
Cons:
  • No empathy
  • Customer service
  • No care for human life

Preferred solution: Full refund

User's recommendation: never

Michelle S Cev

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Message ---------- You were out of three items that I ordered and nobody contacted me about possible substitutes and in addition one item that was substituted was something I don’t eat so that was tha

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Message: You were out of three items that I ordered, and nobody contacted me about possible substitutes. In addition, one item that was substituted was something I don't eat, so that was a problem.

Several items were also damaged. My cherry tomatoes were all over the bag; the container they came in obviously was not secure, and the tomatoes were scattered, causing me to throw them out. Two of the stems on my flowers had fallen off, which happens every single time I order them - which is approximately every week. I forget what else I put in a request for, but I am complaining because someone needs to check these orders to ensure that you're not giving people damaged items.

When I order deli salads, the containers never have tight lids. I think it's because they don't fit properly, but either way, the salads are never secure. Furthermore, the stuffed mushrooms were all over their container, resulting in food that was unappetizing. I didn't receive three items that I wanted, one substituted item was something I don't eat, and there were damaged items.

All in all, I can't believe that I would have to pay for this order.

You should credit my order. Tell Matt Palmer.

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User's recommendation: Shop elsewhere. You make it impossible to send an email and I’m not calling because you To speak to

Aerilyn Bog

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Verified Reviewer
| map-marker Watertown, Massachusetts

I'm complaining every time I go on that store. People have to register or always on their phone. I've never been into a retail store being Walmart. A fast food place. Never seen people on the phone mo

When I go into acme markets in Avondale I always see people on the phone. It's annoying.

I've never seen people on the phone at any retail store ever and that's including Walmart big places like that and I've never seen anybody on the phone and the fast food place I would say would stop. They're not paying attention my order

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User's recommendation: Make it a rule that they cannot be on the phone. Are you paying them to be on the phone or paying him to work?

Demetrus Wyu
map-marker The Bronx, New York

Problem with order

Shopper did not acknowledge substitutes for out of stock items and finished shopping without approval.

Want refund of tip

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Alison K Wsi

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Verified Reviewer
| map-marker Plainfield, New Jersey

Store experience

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Contains 1 confidential file for company representatives

I stopped in to pick up a few items at the Warren, NJ location on my way home after a Dr. appointment in the area.

I went to the bakery to attempt to purchase some cupcakes for a birthday. The woman behind the counter took at least 10 minutes to acknowledge me in spite of me looking over and moving to where I'd be noticed, and I had to finally stare at her to get her to look at me. When she did finally come over to me, she seemed very apprehensive. I told her I wanted 5 cupcakes and when she was removing them from the shelf, she seemed very unsure of herself and moved them back in, then out again, and finally disappeared out of view, I assumed, to box them.

After waiting at least another 5 minutes, I had enough and left without them. I have no idea why I waited 15-20 minutes for 5 cupcakes to be put into a box aside from not having the time to go to another store. Needless to say, I now have to go elsewhere to make a bakery purchase for a birthday tomorrow.

Then I attempted to email a complaint through your website (https://www.acmemarkets.com/inquiry/contact-us.html) and it wouldn't work. This isn't a way to keep customers satisfied.

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User's recommendation: Don't waste your time

Jalal Qka

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Verified Reviewer
| map-marker New York, New York

Self Service Encounter with one of the Workers

I left a google review complaining about a staff members attitude with me at self service, I was told to reference that email I sent November 26, 2024 under the email rhijazin1975@***.com Thank you

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Euna Kpr
map-marker Lake Hiawatha, New Jersey

Rude employee

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at the self check out i was told that i could only have 15 or less items. i wasn't sure how many i had but it wasn't a large cart.

there were quite a few open check out stations. this has never happened to me before. i also felt she was rude.

i have a hard time loading my groceries at the regular check outs. the self check out loading of groceries is a lot easier for me as i have a bad shoulder.

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Jeffrey M Jzt

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Verified Reviewer

Value, price, digital coupons, product selection

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The only good thing I have to say about Acme is that I worked there through college in the 70s. Their philosophy has not changed: limited selection at high prices.

They do just enough for the consumer to get by. Their digital coupons never work, and employees do not offer to help you get the discount.

They are probably the most expensive food store around. I try to avoid it as much as possible.

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Pros:
  • Some locations
Cons:
  • Corporate attitudes

Preferred solution: Care about the customer

User's recommendation: Shop anywhere else

Sampson Bsq
map-marker Bellevue, Washington

Complaint

I got a 28 day supply of Olympic approved from the insurance company while my Doctor files his appeal. When I went to pick it up at the Norton store, they were out of stock.

There was only a 5 day allotment of days to pick it up. I have been trying since. This is not my fault. I tried to pick it up.

Since then, I was hospitalized. Still don't have it and fighting with insurance.

Your company should fight it. You were out of stock and caused this!

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User's recommendation: Mostly ok

BINA P Mjj

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Verified Reviewer
| map-marker Sao Vicente, Sao Paulo

TOO MANY PROBLEMS TO LIST HERE

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Their Mahwah, NJ store is pathetic in so many ways. I don't remember ever having a smooth experience. There is a ShopRite a mile or so from them, in Ramsey, which is a store worth shopping at.

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Loss:
$15
Pros:
  • No pro at the mahwah location - zero
Cons:
  • Too many

Preferred solution: Full refund

User's recommendation: DON'T SHOP THERE!

Patsyanne S

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

They don't verify Customer's email address before bombarding it with emails

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A customer joined ACME Markets and gave my email address, not their own.

No verification email was issued by ACME.

I've had regular emails, till receipts, offers etc since 2021, and I can't get them to STOP.

The UNSUBSCRIBE button doesn't work, it gives a 404 error message.

Emails don't work - I get the same errors.

I'm so fed up with being harassed by this company.

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Preferred solution: Apology for harassment and removal of my email address from their system.

User's recommendation: Check the email address you give is exactly correct. Don't harass someone else!!

Patsyanne S

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Verified Reviewer
| map-marker Dunfermline, Fife

An ACME customer has used my personal email address

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An ACME customer has used my personal email address and because I don't live in USA I can't Unsubscribe or contact ACME to get it stopped.

I've been bombarded with emails for over 3 years now and am totally fed up.

Why is there no online info with an email address to contact?

Why does the unsubscribe button not work?

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User's recommendation: Check you give the correct email address when signing up

Anonymous
map-marker Philadelphia, Pennsylvania

Hostel work Environment / NARBERTH ACME 0613

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i have been with this company for over 35yrs !!!

the absolute worst place to work is narberth Acme, were do i began...

for starters they are very raceist, i sat downstairs and listen to both my ASD and Store manger talk about my coworker like a dog and i mind you she is a young black female , and they are two white males...

the office manger play sides she starts alot of trouble , she picks and chooses who she wants to give hours too , its mice infested witch is nasty. the night manger jess and abby . talk to customers like ***

people punch in whenever they want !!! store managers ( ASD is MIKE and store manger is MARIUS)are gossiping to the workers about other workers !!! they dont know how to solve issues!!! office manager is disclosing peoples pay rate! people stealing time and nothing happens!!! the union rep in the store tells everybody business!!!

customers coming in smoking in the bathroom crazy!!! they are targeting the black workers and its unfair to everyone!!! we are all leaving this horrible company due to lack of management all they do is sit in the office !!! Mike the asd Dont do anything he sits in the office all day long reading a book or on his phone !! HORRIBLE !!! he is just as worst as JOE RAY our former store director at least he cleaned the outside with a cig hanging out his mouth!!! IF you are black you dont want to work for this company!!! they will use you and treat you like *** The scan coordinator is horrible she steals time and gets away it !! she works when she gets ready hide tags the Store is a mess !!! mike the dairy manager talks to the kids like the ante *** the mentally challenge kids.Sean the produce manager talks tp pedro like he is dog *** !!! yells at him on the sales floor and all!!! the frontend manager sits down all the time she needs to go out on leave!!! seafood manager dont know how to talk to people she is nasty!!! if you seen the back room you would never shop in the store it smells like *** , food everywhere trash always on the floor!!! fruit cutters dont wash they hands!!!Ashley the Dug lead is nasty she lazy , oliver do all the work while she sits downstairs !!! THEY DONT MOVE WORKERS AROUND TO GET A DIFFERENT FEEL ALL YOU SEE IS DIFFERENT MANAGERS !!! AND LAZY WOKRES AND PAY NOT GIVEN WHEN PROMISED!!!

SIGNED ANONYMOUS WORKER

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User's recommendation: dont shop here its alot of expired product

Sandra A Wtf

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Verified Buyer
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Verified Reviewer
| map-marker Audubon, New Jersey

Unable to load digital items to my phone

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ACME Markets - Unable to load digital items to my phone
Contains 1 confidential file for company representatives

Acme u didnt upload my 600 rewards. I shopped at Audubon NJ Acme but free turkey digital coupon wouldnt load.

I talked to instore customer service( Pat) and she annoyingly and angrily said cant do anything call Acme U.I have shopped here 37+ yrs. I waited 45min to talk to a person after robot was useless. She said yes I had rewards but couldnt manually load coupon and to call in 1 hr. I called back and waited again about 45min and was told couldnt help me but if I went there and made another purchase I could call to try with them the next day.

I spent almost 3hrs wasting my time. I am elderly and disabled so I have to rely on someone to take me to store or shop for me.

Disappointed in Acme employee treating me so badly and Amazon u for not applying free turkey coupon that I was going to use to to feed friends that dont have family. I will no longer shop Acme.

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Loss:
$50
Pros:
  • Close to home
Cons:
  • Expensive

Preferred solution: gift certificate

User's recommendation: dont shop here, not treated right

2 comments
Guest

Horrible place to work. They hire criminals and their bathrooms floors are soaked with urine. The manager in Salisbury steals time constantly and is very unprofessional.

Guest
reply icon Replying to comment of Guest-2444132

This is so true they hire criminals, and are very derogatory Company (ACME)

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Karen K Btp

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Frosty Beer Mug worker by name of Matt is always on his cell phone & very rude will be going to another location to purchase Beer otherwise all others employees no issues

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Everyone who works at the Frosty Mug is great to deal with, but not Matt. He needs more customer service training in his job.

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About

Related Companies

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Summary

Acme Markets is a chain of grocery stores which have been represented in the territory of the United states since 1891. Nowadays the company is recognized by 116 stores in different states with more than 13,000 employees in the staff. Acme Markets provides financial programs for the investors and offers them participation in the development of product lines consisting of multiple products such as bakery, meat, seafood, natural, organic and fresh products. Customers can also purchase healthy eating like gluten-free meals, kids' nutrition, weight management and heart-smart products. A number of holiday and everyday recipes are published on the pages of the corporate site. Acme Market has not stopped on the food retail but has also diversified into the pharmacy supply. Discount coupons and weekly specials are considered to be an important part of the Acme Markets' promotions.

ACME Markets reviews and complaints

ACME Markets is ranked 79 out of 1065 in Supermarkets and Malls category

Area Served

USA

Payment Methods

VISA

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